Frequently Asked Questions

Everything you need to know about shopping with Kappa Hobby

How long does shipping take and how can I track my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a confirmation email containing a tracking number to follow your package's journey.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Affirm.

Are your products ethically sourced?

At Kappa Hobby, we are committed to sustainability and fair labor. We partner exclusively with manufacturers who adhere to strict ethical guidelines regarding working conditions and environmental impact.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.